Plan with confidence

Frequently asked
questions.

Everything you need to know before your stay, organized by home.

Guest information

Villa Sol

Property location

How close is Villa Sol to South Haven beaches?+

The house is one and a half blocks from Oak Street Beach, approximately a three-minute walk. South Beach is also about a 15-minute walk away.

How close is Villa Sol to Downtown South Haven?+

Downtown South Haven, with its shops and restaurants, is about a 15-minute walk away. Captain Lou’s waterfront restaurant is even closer, approximately a 10-minute walk from the house.

How far is Villa Sol from Saugatuck, Douglas, Fennville Holland and other neighboring towns?+

Saugatuck and Fennville are approximately 20 minutes away, making it easy to explore other Lake Michigan towns.

General Questions

Do you provide towels and sheets?+

Yes, we provide ample towels, sheets, blankets and even beach towels

Do you provide cleaning supplies?+

Yes our house is well stocked with cleaning supplies, detergent, dishwasher gel, toilet paper, and kitchen towels.

Do you provide soap and shampoo?+

Yes, we provide hotel quality soap, shampoo, conditioner and body lotion.

Hot Tub

Is the hot tub available year round?+

Yes, the hot tub is available year round for your enjoyment. It is heated to 104 degrees.

How often is the hot tub serviced?+

The tub is serviced before every new guest arrival.

How many people can fit in the hot tub?+

The hot tub fits 6-8 people.

Kitchen

Is there a microwave and an oven?+

Yes, we have a microwave and an oven.

Do you have pans and pots for cooking?+

Yes we have pots and pans for cooking as well as some baking sheets. We also provide olive oil, salt and pepper.

Do you have a coffee maker?+

We provide a Keurig coffee maker with pods, as well as a drip coffee machine.

Do you have wine glasses?+

We do provide wine glasses.

Outdoors

Is there a grill on the deck?+

Yes, we have a gas grill and grilling tools. We also have a built in gas line.

Is there a firepit?+

Yes, we have a gas firepit

Do you have bikes?+

We have two adult and two big kid bikes

Do you have beach equipment?+

We have a wagon to take your stuff to the beach. We have beach chairs, beach umbrellas, sand toys.

For the Kids

Do you have a pack and play and high chair?+

Yes we provide both

Pets

Do you allow pets?+

Pets are welcome with prior approval for a fee of $100 per pet, per stay. Please contact Sherie before booking to confirm approval and the applicable pet terms.

Guest information

Villa Suenos

Property location

How close is Villa Sueños to Downtown Traverse City?+

The house is about 20 minutes from Downtown Traverse City.

How close is Villa Sueños to Sleeping Bear Dunes?+

We are about a 45 minute drive to the famous Dunes and state park.

How far is Villa Sueños from Grand Traverse Bay?+

We are 10-15 minutes away from multiple beaches on the Bay.

General Questions

Do you provide towels and sheets?+

Yes, we provide ample towels, sheets, blankets and even beach towels

Do you provide cleaning supplies?+

Yes our house is well stocked with cleaning supplies, detergent, dishwasher gel, toilet paper, and kitchen towels.

Do you provide soap and shampoo?+

Yes, we provide hotel quality soap, shampoo, conditioner and body lotion.

Hot Tub

Is the hot tub available year-round?+

Yes, the hot tub is available year-round for your enjoyment. It is heated to 104 degrees.

How often is the hot tub serviced?+

The tub is serviced before every new guest arrival.

How many people can fit in the hot tub?+

The hot tub fits 6-8 people.

Kitchen

Is there a microwave and an oven?+

Yes, we have a microwave and an oven.

Do you have pans and pots for cooking?+

Yes we have pots and pans for cooking as well as some baking sheets. We also provide olive oil, salt and pepper as well as some basic spices.

Do you have a coffee maker?+

We provide a Keurig coffee maker with pods, as well as a drip coffee machine.

Do you have wine glasses?+

We do provide wine glasses.

Outdoors

Is there a grill on the deck?+

Yes, we have a gas grill and grilling tools. We also have a built in gas line.

Is there a firepit?+

Yes, we have a solo stove, which is a smokeless firepit. We do not provide firewood, which can be found easily in most grocery stores or in roadside stalls.

What watercraft do you have?+

We have 2 adult single kayaks, one double kayak, one kids kayak, a canoe and a paddleboard for your use. We also have several life jackets you can borrow.

Do you have a dock?+

Yes, we have a dock. However, the last couple years, our cove on the lake has had very low water levels. We do not guarantee being able to use our dock, especially late in the season. Some experience navigating shallow water is required. We are however located very close to the public boat launch on Silver Lake. We have partnered with a company who is happy to facilitate multi-day rentals from the public launch as well.

Is Silver Lake good for fishing?+

Yes, it’s an excellent lake for fishing. And several guests have caught fish right off our dock.

Do you have a swimmable beach?+

No, our beach is not swimmable due to vegetation; our guests prefer to swim off a boat or kayak to the islands.

For the Kids

Do you have a pack and play and high chair?+

Yes we provide both.

Do you have games?+

We provide a Meta Quest 2 VR gaming system, and an Xbox1. We have ping pong, pool, darts, spike ball, corn hole, and a ton of board games.

Do you have kids utensils?+

Yes, we do provide plates, cups, and other kids utensils.

Pets

Do you allow pets?+

Pets are welcome with prior approval for a fee of $100 per pet, per stay. Please contact Sherie before booking to confirm approval and the applicable pet terms.

Guest information

Villa Azul

Property location

How close is Villa Azul to Downtown Traverse City?+

The house is about 20 minutes from Downtown Traverse City.

How close is Villa Azul to Sleeping Bear Dunes?+

We are about a 45 minute drive to the famous Dunes and state park.

How far is Villa Azul from Grand Traverse Bay?+

We are 10-15 minutes away from multiple beaches on the Bay.

General Questions

Do you provide towels and sheets?+

Yes, we provide ample towels, sheets, blankets and even beach towels.

Do you provide cleaning supplies?+

Yes our house is well stocked with cleaning supplies, detergent, dishwasher gel, toilet paper, and kitchen towels.

Do you provide soap and shampoo?+

Yes, we provide hotel quality soap, shampoo, conditioner and body lotion.

Hot Tub

Is the hot tub available year-round?+

Yes, the hot tub is available year-round for your enjoyment. It is heated to 104 degrees.

How often is the hot tub serviced?+

The tub is serviced before every new guest arrival.

How many people can fit in the hot tub?+

The hot tub fits 6-8 people.

Kitchen

Is there a microwave and an oven?+

Yes, we have a microwave and an oven.

Do you have pans and pots for cooking?+

Yes we have pots and pans for cooking as well as some baking sheets. We also provide olive oil, salt and pepper as well as some basic spices.

Do you have a coffee maker?+

We provide a Keurig coffee maker with pods, a nespresso machine as well as a drip coffee machine.

Do you have wine glasses?+

We do provide wine glasses.

Outdoors

Is there a grill on the deck?+

Yes, we have a gas grill and grilling tools. We also have a built in gas line.

Is there a firepit?+

Yes, we have a fire pit. We do not provide firewood, which can be found easily in most grocery stores or in roadside stalls.

What watercraft do you have?+

We have 2 adult single kayaks, one double kayak, and a canoe. We also have several life jackets you can borrow.

Do you have a dock?+

Yes, we have a beautiful dock, ideal for bringing a pontoon or a fishing boat.

Is Long Lake good for fishing?+

Yes, it’s an excellent lake for fishing and even ice fishing.

Do you have a swimmable beach?+

Yes, we have a lovely sandy beach, perfect for kids. We are located next to the public boat launch, so please do watch your kids and be aware of boat traffic. We also have many sand toys for them to enjoy.

For the Kids

Do you have a pack and play and high chair?+

Yes we provide both.

Do you have games?+

In the kids room, we provide a Nex gaming system, a karaoke machine and lots of board games. Our garage has a ping pong table, foos ball and a pool table will soon be coming, ask us for updates.

Do you have kids utensils?+

Yes, we do provide plates, cups, and other kids utensils.

Pets

Do you allow pets?+

Pets are welcome with prior approval for a fee of $100 per pet, per stay. Please contact Sherie before booking to confirm approval and the applicable pet terms.

Guest information

Villa Crystal

Property location

How close is Villa Crystal to Downtown Traverse City?+

Villa Crystal is approximately 30 minutes from downtown Traverse City.

How close is Villa Crystal to Sleeping Bear Dunes?+

Villa Crystal is located just minutes from Sleeping Bear Dunes and M-22.

How close is Villa Crystal to Crystal Mountain?+

Crystal Mountain is approximately a 15-minute drive from Villa Crystal.

General Questions

Do you provide towels and linens?+

Yes. Towels, linens, extra pillows and blankets, and beach essentials are included in the property amenities.

Do you provide cleaning supplies?+

Yes. Cleaning products are included among the amenities at Villa Crystal.

Do you provide soap and shampoo?+

Yes. Shampoo, body soap, conditioner, and shower gel are included.

Hot Tub

Is the hot tub available year-round?+

Yes. The hot tub is available year-round, including after winter days at Crystal Mountain.

How often is the hot tub serviced?+

Please contact Sherie before your stay if you need the current hot tub servicing details.

How many people can fit in the hot tub?+

Please contact Sherie to confirm the current hot tub capacity.

Kitchen

Is there a microwave and an oven?+

Yes. Villa Crystal has a microwave, oven, stove, refrigerator, freezer, dishwasher, and toaster.

Do you have pans and cooking equipment?+

Yes. The kitchen includes cooking basics, kitchen utensils, baking sheets, barbeque utensils, spices, and generous preparation space.

Do you have a coffee maker?+

Yes. There is a coffee and beverage bar with a Keurig, a drip coffee machine, coffee, and teas.

Do you have wine glasses?+

Yes. Wine glasses are provided.

Outdoors

Is there a grill?+

Yes. Villa Crystal has an outdoor grill and barbeque utensils.

Is there a fire pit?+

Yes. There is an outdoor fire pit by the lake.

What watercraft do you provide?+

Guests can use two kayaks and two paddleboards. Life jackets are provided, and all watercraft are used at the guest's own risk.

Do you have a dock?+

Yes. The dock is available for guest use between Memorial Day and Labor Day. Depending on conditions and boat size, guests may need to use the provided mooring ball.

Can we swim at Crystal Lake?+

Yes. The property has 100 feet of Crystal Lake frontage. The private beach is reached by crossing a country road, and children must be supervised at all times.

Is Crystal Lake suitable for boating?+

Yes, but Crystal Lake is large and deep and conditions can change with the wind. Inexperienced boaters should use extra caution and follow local boating regulations.

For the Kids

Do you have a pack and play and high chair?+

Yes. A Pack 'n Play travel crib and high chair are listed among the amenities.

Do you have games?+

Yes. Villa Crystal has books, toys, board games, video games, VR gaming, a pool table, and a ping-pong table.

Do you have children's utensils?+

Yes. Children's dinnerware and utensils are provided.

Pets

Do you allow pets?+

Pets are welcome with prior approval for a fee of $100 per pet, per stay. Please contact Sherie before booking to confirm approval and the applicable pet terms.